Returns and Refund Policy

We want you to be happy with your container. This policy sets out how returns, refunds and exchanges work for orders placed on this website. It is in line with the Consumer Protection Act 68 of 2008 and the Electronic Communications and Transactions Act 25 of 2002.

Return Window

You may request a return within 14 calendar days from the date your container is delivered.

Conditions for a Return

• The container must be in the same condition as when it was delivered
• It must not be painted, cut, welded, drilled or modified in any way
• It must be empty, clean and not fixed to a foundation
• The truck must be able to reach the container safely for collection

Cooling Off Period

In terms of section 44 of the Electronic Communications and Transactions Act, you may cancel your order without giving a reason within 7 days of delivery. The only cost to you in that case is the direct cost of returning the goods.

Damaged or Faulty Containers

Please inspect your container when it is delivered. If it arrives damaged, or does not match the product you ordered, email photos to sales@zashippingcontainers.co.za within 48 hours of delivery. We will repair, replace or refund the container, and we cover the full cost of collection. Under the Consumer Protection Act you also have the right to return a container with a material defect within six months of delivery.

How to Request a Return

1. Email sales@zashippingcontainers.co.za with your order number, the reason for the return and clear photos of the container.
2. We reply within one business day to confirm the return and agree on a collection date.
3. Our transport partner collects the container from your address.
4. Our yard team inspects the container within 2 business days of it arriving back at our Durban depot.

Return Costs

For change of mind returns, the customer pays the cost of collecting the container. We quote this cost in writing before collection. If the container is damaged, faulty or not as described, return collection is free.

Refunds

Once the returned container has passed inspection, we refund the full purchase price by EFT to the bank account you used for payment. Refunds are paid within 7 business days after inspection. You will receive an email when the refund has been paid.

Exchanges

If you would like a different size or type of container, we can arrange an exchange. Any price difference is either refunded or invoiced before the new container is delivered.

Non Returnable Items

Containers that you have modified after delivery cannot be returned unless they have a defect covered by law.

Contact

Email sales@zashippingcontainers.co.za. Our team answers emails Monday to Friday from 08:00 to 17:00 and Saturday from 08:00 to 13:00.